Click to enlarge the above, which is the navigation on the Vonage website once you have logged into an account. I love Vonage. I’ve been with them since 2004. But I can’t stand their website. It’s time for a serious re-think!
Let’s start with what can be removed from here. Orders lead to a long list of times you’ve changed your account. I have NEVER needed to look at that list. That can be buried under My Account. Billing should also be tucked under My Account. I rarely need to look at that. These things don’t need to be in the main nav, especially when I’ve rarely clicked on them in 6 years. I’m mostly logging in to control what Vonage calls my Features.
Add-Ons would be what you click to learn about a handful of features Vonage recommends. Even if I’m signed up for them, they are there. Those are just marketing and info pages. I can’t control anything related to my account from there. Features is where I would go to do that… it’s where I can control the add-ons I have. There has to be some logical way to combine those.
Similarly, messages that pop up around the member area are illogical. There are huge messages telling me to sign up for Visual Voicemail. I am. I have been signed up since they released the feature. The system should know that, and show me no message, or some other message.
Also interesting is that the Vonage website seems to be 1014 pixels in width. My netbook has a resolution of 1000, which means I will get a scroll bar.
The Vonage website has had this navigation for years. They changed the design at some point to make the buttons medium grey with charcoal lettering. Not an readability upgrade. I’d love to see Vonage make their website easier to use. Every time I have to log in, I dread the amount of time it will take me to figure out where they’ve tucked what I need to do.